FAQs

Here are some of the most common questions our customers ask. If you can’t find your answer here, please contact us at support@elevanix.shop.

1. How long does delivery take?

• UK orders are usually delivered within 3–7 business days.

• International orders (if available) take 7–14 business days.

• You’ll receive a tracking link once your order is dispatched.

2. Do you offer free shipping?

Yes ✅ We provide free standard shipping on all UK orders.

3. Can I return an item?

• Yes, returns are accepted within 5–10 days of delivery, provided items are unused and in original condition.

• For full details, see our [Returns & Refunds Policy].

4. How do I track my order?

• You will receive a tracking number by email once your order ships.

• You can also contact us if you need help tracking your package.

5. What payment methods do you accept?

We accept all major debit/credit cards and secure payment methods processed via Shopify Payments.

6. Can I cancel my order?

• Orders can be cancelled within 24 hours of purchase, provided they haven’t been dispatched.

• Contact us immediately at support@elevanix.shop if you wish to cancel.

7. What if my order arrives damaged?

Please contact us within 48 hours of receiving a damaged item. We will arrange a replacement or refund once the issue is confirmed.

8. Do you ship internationally?

Yes 🌍 International shipping is available, though costs and delivery times may vary.

9. Is shopping on Elevanix safe?

Absolutely ✅ Our store uses SSL encryption and trusted payment gateways to keep your details secure.

10. How can I contact you?

📧 Email: support@elevanix.shop
📞 Phone: +44 7490 544254
📍 Address: 164 Rectory Road, Burnley, England, BB12 0BG